Home / Privacy Policy

Privacy policy.

What this website collects, what it does not, and who to contact about it.

This is not the practice's Notice of Privacy Practices. Health information you give Twenty-One Medical as a patient is protected under federal and state medical privacy law, and is handled under the practice's Notice of Privacy Practices — a separate document. Ask the office for a copy by calling 704-227-5060. The policy on this page covers the website only.

Effective 10/18/2026.

What this policy covers

This policy applies to twentyonemedical.com. It does not cover the separate systems the practice uses to deliver care, or any third-party site this one links to.

What the website collects

This website has no contact form, no account sign-up and no payment page. Nothing you type is stored on this site.

The site does use Google Analytics, loaded through Google Tag Manager, which records ordinary web analytics:

  • pages visited and how long you spent on them
  • the approximate geographic area you visited from, derived from your IP address
  • your device type, browser and screen size
  • how you arrived — a search engine, a link, or typing the address directly

This is aggregate traffic measurement. It is not tied to your name, and it is not patient information.

Requesting an appointment

The appointment request tool on the booking page is provided by DrChrono, the practice's scheduling system, and runs inside a frame on our page. Anything you enter there goes to DrChrono, not to this website, and is governed by DrChrono's own privacy terms together with the practice's agreements with them.

Please do not type detailed medical information into a scheduling request. A short reason for the visit is all that is needed. Anything more should be said to the office directly, by phone or at your visit.

Maps

The contact page embeds a Google Map so you can find the office. Loading that map involves Google, under Google's terms.

Cookies

The analytics described above set cookies in your browser. You can block or delete cookies in your browser settings, or use your browser's private mode. The site works either way — nothing on it requires cookies to function.

Calling or emailing the office

If you call or email the practice, that contact is handled by the office under its normal obligations for patient information, not under this website policy. Email is not a secure channel; please do not send sensitive medical details by email.

Children

This website is intended for adults arranging care for themselves or for someone in their family. It is not directed at children, and we do not knowingly collect information from children through it.

Information we do not sell

Twenty-One Medical does not sell website visitor information.

Changes to this policy

If this policy changes, the revised version will be posted on this page with a new effective date.

Questions

Call the office at 704-227-5060, or write to Twenty-One Medical PLLC, 11940 Carolina Place Parkway, Suite 100, Pineville, NC 28134.